IBM Smarter Commerce Global Summit, Orlando 2012 - imagethink

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IBM Smarter Commerce Global Summit, Orlando 2012

Jeremy Brabec, T-Mobile; Willi Candra, Newell Rubbermaid; Gene Alvarez, Gartner; Steven Gaffney, Follett; Pascal Pauwels, Avon Products

The customer experience is the sum of all interactions. Successful companies are redefining their eCommerce processes and platforms as they respond to the empowered customer but this is simply the first wave of change. Hear from Gene Alvarez of Gartner who will discuss key trends that will influence where eCommerce is going in the future, how the customer experience will transform B2B and B2C commerce and what you need to do to prepare for this revolution.

IBM Smarter Commerce Global Summit, Orlando 2012

Jeremy Brabec, T-Mobile; Willi Candra, Newell Rubbermaid; Gene Alvarez, Gartner; Steven Gaffney, Follett; Pascal Pauwels, Avon Products

The customer experience is the sum of all interactions. Successful companies are redefining their eCommerce processes and platforms as they respond to the empowered customer but this is simply the first wave of change. Hear from Gene Alvarez of Gartner who will discuss key trends that will influence where eCommerce is going in the future, how the customer experience will transform B2B and B2C commerce and what you need to do to prepare for this revolution.

IBMSmarter CommerceOrlando2012Heather Willemstechnologyb2becommerce